Return policy

Please contact us at superbminerals@gmail.com to initiate a return. Qualifying returns are accepted within 14 days of purchase.

All returns must be approved in advance. Unauthorized returns will not be accepted.

Refunds are issued only to the original payment method after the returned item has been received and inspected.

Returned items must be in the same condition in which they were originally shipped. Mineral specimens are fragile and unique; any damage, breakage, chipping, or alteration will result in a partial refund or no refund, depending on the extent of the loss in value.

As such, customers are strongly recommended to include shipping insurance on returned packages.

Customers are responsible for return shipping costs and must use UPS, USPS, or another trackable shipping service. Tracking information must be provided to superbminerals@gmail.com.

Items lost or damaged during return shipping are not eligible for a refund. We strongly recommend purchasing insurance for return shipments.

Discounted items, sale items, and wholesale lots are final sale and cannot be returned or exchanged.

Unauthorized or fraudulent chargebacks will be contested.

 

EU Right of Withdrawal – Fragile Mineral Specimens

According to new guidelines in 2026, European Union customers have the right to withdraw from their purchase within 14 days of receiving the goods. To exercise this right, customers must submit a clear withdrawal request using the withdrawal form or button provided, or directly message us at tosuperbminerals@gmail.com.

Because our products are unique, fragile mineral specimens, the following conditions apply to all withdrawals and returns:

1. Return Required for Refund

To complete a withdrawal, the item must be returned to us. Refunds are issued only after the returned item has been received and inspected.

2. Customer Responsible for Return Shipping

Unless otherwise required by law, the customer is responsible for:

• the cost of return shipping

• selecting an appropriate carrier

• ensuring the parcel is adequately protected during transit

3. Required Packaging Standard

Mineral specimens are highly fragile. To prevent avoidable damage, customers must:

• use the same or equivalent protective materials as originally provided

• wrap the specimen securely to prevent movement

• place the wrapped specimen inside a rigid, crush‑resistant box

• fill all void space with cushioning material

• clearly mark the package as FRAGILE

Failure to follow these requirements may result in a deduction for diminished value.

4. Deductions for Diminished Value

Under EU law, customers are responsible for any loss of value resulting from handling the item beyond what is necessary to establish its nature, characteristics, and functioning.

For fragile mineral specimens, diminished value may include (but is not limited to):

• chips, fractures, or broken points

• detached crystals or matrix

• scratches, abrasions, or surface damage

• loss of luster or alteration of natural surfaces

• damage caused by inadequate packaging

• damage caused by improper handling or cleaning attempts

If the returned item shows any such deterioration, we may deduct an amount reflecting the reduction in resale value. Because mineral specimens are unique, diminished value may be significant.

5. Damage During Return Transit

If the item is damaged during return transit:

• and the damage results from insufficient packaging, a deduction will be applied, as high as 100%, according to the level of damage and value loss

• and the customer followed all packaging requirements, the deduction will be limited to the extent the customer is responsible under EU law

We strongly recommend insured return shipping.

6. Condition Assessment

All specimens are photographed and documented before shipment. Returned items are compared against these records to determine any loss of value.

7. Refund Amount

The refund will include:

• the original product price

• the original outbound shipping cost (as required by EU law)

Minus:

• any deductions for diminished value, up to 100% of the cost

• any deductions permitted due to improper packaging or handling

Refunds are issued within 14 days of receiving the returned item.